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Sign in to your AOL account.; Once you've signed in to your account, go to our Contact Us page on AOL Help. If the account you're signed in to is eligible for chat support, "Chat with AOL Customer Care" will be displayed as a support option near the top of the page.
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This form should not be used if you have not yet discussed your dispute with our representatives at 1-800-827-6364, or if you have not written to us at the following address: Oath, Dept. 5627, PO Box 65101, Sterling, VA 20165.
Things to know when you change your AOL account to the free AOL plan: If you cancel your billing and change to the free AOL plan in the middle of your billing cycle, you'll continue to have access to the service until the end of your current billing cycle. If you have any active premium subscriptions, those will continue to be billed separately.
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Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!