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Outsourcing is a business practice in which companies use external providers to carry out business processes, that would otherwise be handled internally. [ 1 ] [ 2 ] [ 3 ] Outsourcing sometimes involves transferring employees and assets from one firm to another.
Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a second-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain .
Impact sourcing, also known as socially responsible outsourcing, refers to an arm of the business process outsourcing (BPO) industry. It employs people at the base of the pyramid or socioeconomically disadvantaged individuals as principal workers in BPO centers to provide high-quality, information-based services to domestic and international clients. [1]
The BPO outsourcing contract for managing software application and computer networks for Airtel is now estimated to be worth over $2.5 billion. [7] The two present good examples of on-demand outsourcing. Both business organizations benefited by acquiring the necessary equipment and labour from the partner company.
Outsourcing gained prominence as a business strategy in the early to mid-1980s, and was originally driven by the desire to reduce costs in labor-intensive business processes. [ citation needed ] Outsourcing relationship management appeared as a specific management discipline in 1999 after an industry consortium, the Sourcing Interests Group ...
A company subcontracting a business unit to a different company in another country would be both outsourcing and offshoring, offshore outsourcing. Types of offshore outsourcing include: Information technology outsourcing (ITO) is where outsourcing is related to technology or the internet, such as computer programming.
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Online outsourcing is the business process of contracting third-party providers, which can be overseas, to supply products or services which are delivered and paid for via the Internet. Internet-based outsourcing