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  2. ecu.test - Wikipedia

    en.wikipedia.org/wiki/Ecu.test

    ecu.test automates the control of the whole test environment and supports a broad range of test tools. Various abstraction layers for measured quantities allow its application on different testing levels, e.g. within the context of model in the loop, software in the loop and hardware in the loop as well as in real systems (vehicle and driver in the loop).

  3. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]

  4. Computer simulation - Wikipedia

    en.wikipedia.org/wiki/Computer_simulation

    Most computer, logic-test and fault-tree simulations are of this type. In this type of simulation, the simulator maintains a queue of events sorted by the simulated time they should occur. The simulator reads the queue and triggers new events as each event is processed. It is not important to execute the simulation in real time.

  5. Virtual queue - Wikipedia

    en.wikipedia.org/wiki/Virtual_queue

    Call centers don't measure this "virtual queue" time as "queue time" because the caller is free to pursue other activities instead of listening to hold music and announcements. The voice circuit is released between the ACD and the telecommunications network, so the call does not accrue any queue time or telecommunications charges.

  6. Business simulation - Wikipedia

    en.wikipedia.org/wiki/Business_simulation

    In most cases, the terms business (simulation) game and management (simulation) game can be used interchangeably and there is no well-established difference between these two terms. Greenlaw et al. [ 11 ] determine a business game (or business simulation) as a sequential decision-making exercise structure around a model of a business operation ...

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