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Remote control software combined with telephone communication can be nearly as helpful for novice computer-users as if the support staff were actually there. Remote desktop software can be used to access a remote computer: a physical personal computer to which a user does not have physical access, but that can be accessed or interacted with. [4]
If the remote control software package supports audio transfer, the playback software can run on the remote computer, while the music can be heard from the local computer, as though the software were running locally. Multiple sessions: the ability to connect to a server as many users, and have each one see their individual desktops.
RemotePC software was created by the team of IDrive Inc., a private technology company based in Calabasas, California. [4] The app was specifically developed for remote communication and control functions, including text chat, voice, RemotePC Meeting, interactive annotation and more.
AnyDesk is a remote desktop application distributed by AnyDesk Software GmbH. The proprietary software program provides platform-independent remote access to personal computers and other devices running the host application. [9] It offers remote control, file transfer, and VPN functionality.
TeamViewer is a remote access and remote control computer software, allowing maintenance of computers and other devices. [8] [9] It was first released in 2005, [10] and its functionality has expanded step by step. [11] TeamViewer is proprietary software that requires registration and is free of charge for non-commercial use. [12]
Remote Utilities provides full control over the remote system and allows to view the remote computer without disrupting its user. The connection is established via an IP address or the Internet ID and it has an IP filtering system allowing to restrict access to only certain IP addresses. [5] [6] It has the following connection modes: [7] [8] [9]
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