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  2. Service Excellence – Health Care - Wikipedia

    en.wikipedia.org/wiki/Service_Excellence...

    In United States healthcare, service excellence is the ability of the provider to consistently meet and manage patient expectations. Clinical excellence must be the priority for any health care system. [1] However, the best healthcare systems combine professional (clinical) service excellence with outstanding personal service.

  3. Cultural competence in healthcare - Wikipedia

    en.wikipedia.org/wiki/Cultural_competence_in...

    Cultural competence is a practice of values and attitudes that aims to optimize the healthcare experience of patients with cross cultural backgrounds. [6] Essential elements that enable organizations to become culturally competent include valuing diversity, having the capacity for cultural self-assessment, being conscious of the dynamics inherent when cultures interact, having ...

  4. New Study of Healthcare Organizational Culture Reveals ...

    www.aol.com/news/2012-11-12-new-study-of...

    With providers in every major city and wide-ranging expertise in every aspect of behavioral health, Physician Wellness Services is the only company today that gives doctors and healthcare ...

  5. Purnell Model for Cultural Competence - Wikipedia

    en.wikipedia.org/wiki/Purnell_Model_for_Cultural...

    The Purnell Model for Cultural Competence is a broadly utilized model for teaching and studying intercultural competence, especially within the nursing profession. Employing a method of the model incorporates ideas about cultures, persons, healthcare and health professional into a distinct and extensive evaluation instrument used to establish and evaluate cultural competence in healthcare.

  6. Cultural safety - Wikipedia

    en.wikipedia.org/wiki/Cultural_safety

    Cultural safety aims to enhance the delivery of health services through a culturally safe workforce by: 1) identifying the power relationship between the service provider and the people who use the service. The health care provider accepts and works alongside others after undergoing a careful process of institutional and personal analysis of ...

  7. Health care quality - Wikipedia

    en.wikipedia.org/wiki/Health_care_quality

    Health care quality is the degree to which health care services for individuals and populations increase the likelihood of desired health outcomes. [2] Quality of care plays an important role in describing the iron triangle of health care relationships between quality, cost, and accessibility of health care within a community. [3]

  8. Cultural humility - Wikipedia

    en.wikipedia.org/wiki/Cultural_humility

    To understand cultural humility, it is important to think about how culture is central in these interactions. The authors of the Culturally and Linguistically Appropriate Services (CLAS) standards explain the importance of culture in that “culture defines how health care information is received, how rights and protections are exercised, what is considered to be a health problem, how symptoms ...

  9. Donabedian model - Wikipedia

    en.wikipedia.org/wiki/Donabedian_model

    This includes the physical facility, equipment, and human resources, as well as organizational characteristics such as staff training and payment methods. These factors control how providers and patients in a healthcare system act and are measures of the average quality of care within a facility or system.