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411 is a telephone number for local directory assistance in Canada and the United States. Until the early 1980s, 411 – and the related 113 number – were free to call in most jurisdictions. In the United States, the service is commonly known as "information", [ 1 ] although its official name is "directory assistance".
The Government of Canada's Translation Bureau recommends using hyphens between groups; e.g. 250-555-0199. [2] Using the format specified by the International Telecommunication Union (ITU) in Recommendation E.164 for telephone numbers, a Canadian number is written as +1NPANXXXXXX, with no spaces, hyphens, or other characters; e.g. +12505550199.
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As of March 2021, there are over 33 million wireless subscriptions in Canada. [1] Approximately 90% of Canadian mobile phone users subscribe to one of the four largest national telecommunication companies (Rogers Wireless, Telus Mobility, Bell Mobility and Freedom Mobile) or one of their subsidiary brands.
The mnemonic N stands for the digits 2 through 9 and thus the syntax stands for the codes 211, 311, 411, 511, 611, 711, 811, and 911. These dialing codes provide access to special local services, such as 911 for emergency services, which is a facility mandated by law in the United States.
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Historically known for distributing yellow pages phone books across Canada, into the 21st century YPG has primarily shifted to digital marketing services, though they also operate the YellowPages.ca local business search engine and Canada411 online phone directory, [1] [2] and still print phone books on a limited basis to some customers as of 2024.
411 LDA: Local Directory Assistance. 411 is dialed, and the operator is requested to search for a listing in a group of area codes local to the caller . Example: the caller lives in area code 630 (Oak Brook, Illinois) and requests a listing for a business in area code 312 (Chicago, Illinois). In this case, AT&T Illinois bills the call.