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Protect Your Personal Information. Respond to alerts from USAA about changes to your personal information, security settings or suspicious financial activity. Review your credit report frequently. Request a free copy every 12 months from annualcreditreport.com.
Forgot your Online ID, password or PIN? Here’s how you can recover or reset them. You’ll need to provide a phone number or email that’s on your profile and enabled as a recovery option.
Go to Recover your Online ID. Enter your Social Security number, tax ID or phone number. Select “Text Online ID.” You’ll get your ID sent to the phone number on file. If you can’t remember your password or PIN: Go to Reset your password. Then select “Text reset link.” Use the link we sent to your mobile phone to set up a new password.
Security Center. Get help with online access, learn more about how to stay safe and learn how to report fraud.
Login to your USAA member account for home, life, and auto insurance as well as online banking and investment services.
Make sure you're providing the Social Security number or tax ID associated with your own USAA number. Each family member or dependent has a unique USAA number.
We’re most effective in fighting fraud when we work together with you. If something doesn’t seem right, let us know. Remember, we’ll never call or text you and ask for your one-time verification code, PIN, password or any other personal identification details.
If you're asked to verify your identity, you could get a USAA Mobile App notification, a text or email with a one-time code, or a request to answer a security question. The verification method could vary based on your account security preferences and the device you're using.
Account Security. Monitor your account activity on a regular basis. Use the tools available to mitigate risks when checking your account. Change your passwords regularly. If you create a reminder list, use hints instead of actual passwords, and keep the list secure.
If you use fingerprint or face ID, your data is encrypted and stored on your device. We don’t have access to it. For voice ID, USAA and its service providers store biometric data on encrypted and secure servers.