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EFTPS allows individuals and businesses to make their tax and estimated tax payments securely online using their bank accounts. Payments can be made only after enrolling in the system, and the enrollment process can take about a week (initial online enrollment is followed by relevant information being sent by physical mail, after which the online enrollment process may be completed).
It was created in June 2007 by the Department of Administrative Reforms & Public Grievances. [2] Under the public grievance mechanism any citizen of India can raise their problems, grievance or pleas to the central govt and state government Ministries and Departments. Grievances can be submitted to all important portfolio ministers and departments.
Grievance Redressal is a management- and governance-related process used commonly in India.While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.
E-Daakhil is an online portal launched on 7 September 2020 by The National Consumer Disputes Redressal Commission (NCDRC) for online and offline filing of complaints by aggrieved consumers and also facilitates of digital payments related to it. [1] The portal is available in Consumer Redressal Commissions of various states of India. [2] [3] [4] [5]
Kerala State Consumer Disputes Redressal Commission is an autonomous, statutory and constitutional institution formed as a quasi judicial body in Kerala under Section 24-B of the Consumer Protection Act, 1986 to protect the rights of consumers. It is a system of alternate dispute resolution between conflicting parties during the process of trade.
The Department of Administrative Reforms and Public Grievances is to facilitate the pursuit of excellence in governance through the promotion of: Improvements in Government structures and processes; Citizen-friendly initiatives including redressal of public grievances; Documentation, incubation and dissemination of best practices
Government told ONDC to prepare detail report on grievance redressal mechanism and submit it by the end of September 2022. The system needs to be robust and competitive. [111] Third-party agency will handle Online Dispute Resolution (ODR) by checking digital trail left by individual orders.
The time period for resolving dispute in case the complaint does not require analysis and testing of product quality is 3 months from the date of receipt of notice by the opposite party. However, if the complaint requires analysis or testing of product quality the time limit for resolving dispute is within 5 months.