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ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting an organization ...
Oracle RightNow is an American customer relationship management (CRM) software service for enterprise organizations which is part of Oracle Service. [1] It was originally developed by RightNow Technologies, Inc., which was acquired by Oracle Corporation in 2011 in a $1.8 billion deal.
Cloud Application Management for Platforms (CAMP) is a specification for managing applications in the context of a platform as a service (PaaS) system. CAMP is designed to address the needs of a high-level PaaS system; one in which the consumer (generally a developer or application administrator) provides application artifacts (code, data, graphics, etc.) and specifies which provider-supplied ...
Platform as a service (PaaS) or application platform as a service (aPaaS) or platform-based service is a cloud computing service model where users provision, instantiate, run and manage a modular bundle of a computing platform and applications, without the complexity of building and maintaining the infrastructure associated with developing and launching application(s), and to allow developers ...
In March 2010, Pegasystems acquired the enterprise software company Chordiant for around $161.5 million. [10] The acquisition gave Pegasystems access to new markets such as online training, telecommunications and healthcare, with Pegasystems integrating Chordiant and its customer relationship management (CRM) technology into its existing operations. [11]
In 2004, his then net worth of $35 million was lost due to an accounting fraud at his previous company, Peregrine Systems, of which he was the CTO. [2]Luddy founded ServiceNow two weeks before his 50th birthday, "I couldn't wait, because there was something psychologically that said I couldn't start a company at 50."
Heineken N.V. (Dutch pronunciation: [ˈɦɛinəkə(n)]), branded as The Heineken Company is a Dutch multinational brewing company, founded in 1864 by Gerard Adriaan Heineken in Amsterdam.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.