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AOL Canada only. Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless ...
In 2017–2018, the CCTS handled 14,272 complaints from consumers and resolved 92 per cent of these complaints. During this period, 41.5% of complaints were related to wireless service, 29.2% in regards to internet services and 10.6% for television services. [7]
In 2004, Cox Enterprises announced its intention to purchase those shares of Cox Communications which it did not already own. A $6.6 billion tender offer was completed in December of that year, and Cox Communications has been a wholly owned subsidiary ever since. [30] This was the second time Cox Communications was taken private by Cox Enterprises.
The ACSI indicates that almost half of all cable customers (regardless of company) have registered complaints, and that cable is the only industry to score below 60 in the ACSI. [1] Comcast's customer service rating by the ACSI surveys indicate that the company's customer service has never improved since the surveys began in 2001.
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In Phoenix, it took years for KUSK to gain market-wide cable coverage. In 1993, it finally succeeded in reaching a deal with Dimension Cable (now Cox Communications), the largest cable provider in the market; however, it was only added to rebuilt areas of the cable system, [25] which was not complete until 1996. [26]
As the cable business expanded, it was eventually consolidated and spun off into the new privately-owned Cox Cable Communications (CCC) in 1968, which quickly became the second-largest cable TV company. Upon Jim Cox Jr.'s death in 1974, he left his two sisters, Anne Cox Chambers and Barbara Cox, in control of 95% of the privately-owned company. [7]