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SLAs define security requirements, along with legislation (if applicable) and other contracts. These requirements can act as key performance indicators (KPIs) that can be used for process management and for interpreting the results of the security management process. The security management process relates to other ITIL-processes.
Responding to growing dependence on IT, the UK Government's Central Computer and Telecommunications Agency (CCTA) in the 1980s developed a set of recommendations designed to standardize IT management practices across government functions, built around a process model-based view of controlling and managing operations often credited to W. Edwards Deming and his plan-do-check-act (PDCA) cycle.
In June 2014, AXELOS and HDI jointly published a whitepaper on the Synergies between ITIL and KCS. While KCS and ITIL were developed independently, guidance on how these two best practices can be used together to enhance service management processes is helping support organizations to improve their operations.
Healthcare quality and safety require that the right information be available at the right time to support patient care and health system management decisions. Gaining consensus on essential data content and documentation standards is a necessary prerequisite for high-quality data in the interconnected healthcare system of the future.
Hong Kong has about 1.9 doctors per 1000 people, which is the same ratio as in Taiwan. [10] Of the over 14,600 doctors in Hong Kong, about 60% work in private practice and the remaining 40% work in the public service. [11] The majority of doctors in Hong Kong, graduated from one of the 2 local medical schools.
This changed with reforms to Hong Kong's healthcare system in the late 1980s. In October 1987, Governor David Wilson officially announced the government's intention to establish a new, semi-independent Hospital Authority , which would be administered by a new Hospital Services Department (HSD). [ 1 ]
This suggestion was welcomed by Hong Kong medical experts. [6] Deputy health director Leung Pak-yin became the first controller of the CHP on 1 April 2004. [7] The initial operations of the centre were supported by a HK$500 million donation from the Hong Kong Jockey Club. [8] The centre officially commenced operation on 1 June 2004. [9]
A process assessment is conducted to get a clear view of the current practices in an organization in a particular domain (e.g. the IT service management domain in TIPA for ITIL). The goal is to compare these practices to a renowned reference so that the current status of the processes can be measured and appropriate suggestions for process ...