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ITIL Version 3 is now known as ITIL 2007 Edition. In 2009, the OGC officially announced that ITIL Version 2 certification would be withdrawn and launched a major consultation as per how to proceed. [6] In 2009 and 2011, researchers investigated the benefits of the ITIL implementation. [7] [8] In July 2011, ITIL 2011 was released.
The operational level agreements for information security are set up and implemented based on the ITIL process. This requires cooperation with other ITIL processes. For example, if security management wishes to change the IT infrastructure in order to enhance security, these changes will be done through the change management process. Security ...
The importance of certification to ISO/IEC 20000 is not correlated by global adoption. [5] ISO collects the number of certificates issued from the different certification bodies and publishes the results annually in The ISO Survey of Management System Standard Certifications. The 2020 survey reports that 7846 (5461 in China) certificates were ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
In November 2006 the Open Group released TOGAF 8.1.1. According to The Open Group, as of February 2011, over 15,000 individuals are TOGAF Certified. [10] [11] As of April 2018 the official register has over 77,500 certifications. [12] An evolutionary development from TOGAF 8, TOGAF 9 includes many new features such as: [13] [14]
In addition to certification obtained by taking courses and/or passing exams (and in the case of CISSP and others noted below, demonstrating experience and/or being recommended or given a reference from an existing credential holder), award certificates also are given for winning government, university or industry-sponsored competitions ...
AXELOS is a joint venture set up in 2014 by the Government of the United Kingdom and Capita, to develop, manage and operate qualifications in best practice, in methodologies formerly owned by the Office of Government Commerce (OGC). [1]
As an ITIL V3 person (Certified Foundation, 9/2007) I suggest a main article on ITIL as an IT Service Management (i.e., operational) process improvement model, with linked articles to V2 and V3. A separate article on V1 is pointless, as I am unaware of anyone who is seriously using at this time, since it was superceded by V2 almost 10 years ago.
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