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Lagan Technologies was first established in 1994 with the launch of its first product, Frontline [2] in 1998, a CRM solution designed to be technology-independent, with an open architecture. Since 1999 Lagan's program, Frontline, was being adopted across the wider public sector in areas such as shared services and non-emergency call handling ...
Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software.
Telax Hosted Call Center, is the trading name of Telax Voice Solutions Inc., formerly Telax Systems Inc. A privately held application service provider delivering automatic call distribution (ACD), self-service IVR, business intelligence tools and VoIP services, to a network of enterprises, government organizations, ISPs and other service providers across North America.
Interactive Intelligence headquarters in Indianapolis, Indiana. Interactive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation.
Kannan had previously founded Continuum Global Solutions, a software company, which was later acquired by Kana Software in 1999. [2] In 2003, [24]7.ai was privately funded in part by Michael Moritz and his venture capital firm Sequoia Capital. [3] The total venture funding was estimated at $22 million. The company was profitable by the end of ...
Aspect was founded under the name Aspect Communications in 1973, when its software powered the first call center flight booking system with an intelligent Automatic Call Distributor. [ 8 ] In 2005, Aspect Communications was acquired by Concerto Software for $1 billion, [ 9 ] with the new entity called Aspect Software. [ 10 ]
On June 6, 2016, the Company was renamed NICE Ltd., which is its legal and commercial name. NICE acquired inContact for a reported $960 million allowing NICE to expand their customer services offering and integrate a cloud contact center, using a Contact Center as a Service (CCaaS) approach. Paul Jarman of inContact would continue as CEO to ...
Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+ US$5.3 billion (2020) Conduent: 2017 31,000 (2021) US$4.140 billion (2021) 22 countries (2021)
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