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  2. ITIL - Wikipedia

    en.wikipedia.org/wiki/ITIL

    ITIL describes best practices, including processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It is designed to allow organizations to establish a baseline and can be used to demonstrate compliance and to measure improvements.

  3. ITIL security management - Wikipedia

    en.wikipedia.org/wiki/ITIL_security_management

    The operational level agreements for information security are set up and implemented based on the ITIL process. This requires cooperation with other ITIL processes. For example, if security management wishes to change the IT infrastructure in order to enhance security, these changes will be done through the change management process. Security ...

  4. IT service management - Wikipedia

    en.wikipedia.org/wiki/IT_service_management

    A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

  5. IT infrastructure - Wikipedia

    en.wikipedia.org/wiki/IT_infrastructure

    A server is a physical component to IT Infrastructure.. Information technology infrastructure is defined broadly as a set of information technology (IT) components that are the foundation of an IT service; typically physical components (computer and networking hardware and facilities), but also various software and network components.

  6. Service integration and management - Wikipedia

    en.wikipedia.org/wiki/Service_integration_and...

    Axelos, the current owners of ITIL have published several white papers on SIAM. In an organisational ecosystem using processes based on ITIL, SIAM capabilities are needed to align processes across service providers. ITIL is less applicable in situations where SIAM is being applied to non-IT services.

  7. Software asset management - Wikipedia

    en.wikipedia.org/wiki/Software_asset_management

    According to ITIL, SAM is defined as “…all of the infrastructure and processes necessary for the effective management, control, and protection of the software assets…throughout all stages of their lifecycle.” [1] Fundamentally intended to be part of an organization's information technology business strategy, the goals of SAM are to ...

  8. Application Services Library - Wikipedia

    en.wikipedia.org/wiki/Application_Services_Library

    [citation needed] At that time, ITIL lacked specific guidance for application design, development, maintenance and support. Newer ITIL versions, particularly V3, have increasingly addressed the Application Development and Application Management domains; the ASL BiSL Foundation has published a white paper comparing ITIL v3 and ASL. [1]

  9. Principle of least privilege - Wikipedia

    en.wikipedia.org/wiki/Principle_of_least_privilege

    In information security, computer science, and other fields, the principle of least privilege (PoLP), also known as the principle of minimal privilege (PoMP) or the principle of least authority (PoLA), requires that in a particular abstraction layer of a computing environment, every module (such as a process, a user, or a program, depending on the subject) must be able to access only the ...