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Networked Help Desk is an open standard initiative to provide a common API for sharing customer support tickets between separate instances of issue tracking, bug tracking, customer relationship management (CRM) and project management systems to improve customer service and reduce vendor lock-in.
ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting an organization ...
Plugin API [31] Multiple projects Full-text search Indexed full-text search Indexed file search Edit conflict warning Apache Bloodhound: Yes, integrated wiki Yes Yes Yes Yes No Yes Yes (as of 0.6) Yes Yes [32] uses Whoosh No No Assembla Tickets
Peregrine Systems was founded in 1981 in Irvine, California.The founders and employees were Chris Cole, Gary Story, Ed Beck, Kevin Keyes and Richard Diederich. They started selling Peregrine Network Management System (PNMS) on a Series One computer while developing an MVS version.
There are several international standards-setting bodies in the field of workflow management: . Workflow Management Coalition [1]; World Wide Web Consortium [2]; Organization for the Advancement of Structured Information Standards [3]
Initial sign-on prompts the user for credentials, and gets a Kerberos ticket-granting ticket (TGT). Additional software applications requiring authentication, such as email clients , wikis , and revision-control systems, use the ticket-granting ticket to acquire service tickets, proving the user's identity to the mail-server / wiki server / etc ...
Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB.
Zammad was founded by Martin Edenhofer, who was formerly involved in the development of OTRS. [4]The project asks for active participation in the development. [5] The source code is free software according to the AGPL-3.0-only license [6] and available via git.