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Zocdoc was founded in New York City in 2007 by Oliver Kharraz, Nick Ganju, and Cyrus Massoumi, who served as the company's first CEO. [3] [4] Cofounders Kharraz and Massoumi met while working as consultants at McKinsey.
Integration with customer relationship management (CRM) systems, email marketing platforms, and payment gateways became common, enabling businesses to manage appointments seamlessly and streamline related activities. Automation features, such as online booking and reminder notifications, further enhanced efficiency and customer experience.
Restaurants will also be able to track cancellations, and manage walk-in and waitlists in a better way, eliminate overbookings, and create target email and postal mailings with the information from the customer database. Some online reservation systems include integrated email marketing tools. [7]
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