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  2. Customer satisfaction - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction

    This can be a powerful marketing advantage. According to Faris et al., "[i]ndividuals who rate their satisfaction level as '1,' by contrast, are unlikely to return. Further, they can hurt the firm by making negative comments about it to prospective customers. Willingness to recommend is a key metric relating to customer satisfaction." [1]

  3. Motion Picture Association film rating system - Wikipedia

    en.wikipedia.org/wiki/Motion_Picture_Association...

    In 2013, the MPA ratings were visually redesigned, with the rating displayed on a left panel and the name of the rating shown above it. A larger panel on the right provides a more detailed description of the film's content and an explanation of the rating level is placed on a horizontal bar at the bottom of the rating.

  4. Outlier - Wikipedia

    en.wikipedia.org/wiki/Outlier

    Meaning, if a data point is found to be an outlier, it is removed from the data set and the test is applied again with a new average and rejection region. This process is continued until no outliers remain in a data set. Some work has also examined outliers for nominal (or categorical) data.

  5. Wikipedia:Content assessment - Wikipedia

    en.wikipedia.org/wiki/Wikipedia:Content_assessment

    Provides very little meaningful content; may be little more than a dictionary definition. Readers probably see insufficiently developed features of the topic and may not see how the features of the topic are significant. Any editing or additional material can be helpful. The provision of meaningful content should be a priority.

  6. SERVQUAL - Wikipedia

    en.wikipedia.org/wiki/SERVQUAL

    Among students of marketing, the mnemonic RATER, an acronym formed from the first letter of each of the five dimensions, is often used as an aid to recall. A simplified model of service quality Businesses use the SERVQUAL instrument (i.e. questionnaire) to measure potential service quality problems and the model of service quality to help ...

  7. Verizon Communications (VZ) Q4 2024 Earnings Call Transcript

    www.aol.com/verizon-communications-vz-q4-2024...

    Image source: The Motley Fool. Verizon Communications (NYSE: VZ) Q4 2024 Earnings Call Jan 24, 2025, 8:30 a.m. ET. Contents: Prepared Remarks. Questions and Answers. Call Participants

  8. Fleiss' kappa - Wikipedia

    en.wikipedia.org/wiki/Fleiss'_kappa

    Fleiss' kappa is a generalisation of Scott's pi statistic, [2] a statistical measure of inter-rater reliability. [3] It is also related to Cohen's kappa statistic and Youden's J statistic which may be more appropriate in certain instances. [4]

  9. Inter-rater reliability - Wikipedia

    en.wikipedia.org/wiki/Inter-rater_reliability

    If the raters tend to agree, the differences between the raters' observations will be near zero. If one rater is usually higher or lower than the other by a consistent amount, the bias will be different from zero. If the raters tend to disagree, but without a consistent pattern of one rating higher than the other, the mean will be near zero.