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Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers , online chat and email . [ 1 ]
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A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.
This outcome can include cost reductions, revenue increases, schedule improvements, increased market share and better levels of customer service. [ 5 ] More than simply focusing on the success of the contract relationship, the Vested approach commits both the company and the service provider to the success of each other's overall business. [ 6 ]
Dell, for one, has been the subject of rebate complaints for the confusing nature of their rebate programs, and as such changed its marketing to reduce the number of rebates offered. [ 24 ] Rebate issues began to clog Dell's customer service forums, leading the company to shut down that portion of the website. [ 25 ]