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Cost of poor quality (COPQ) or poor quality costs (PQC) or cost of nonquality, are costs that would disappear if systems, processes, and products were perfect. COPQ was popularized by IBM quality expert H. James Harrington in his 1987 book Poor-Quality Cost. [1] COPQ is a refinement of the concept of quality costs.
In process improvement efforts, quality costs tite or cost of quality (sometimes abbreviated CoQ or COQ [1]) is a means to quantify the total cost of quality-related efforts and deficiencies. It was first described by Armand V. Feigenbaum in a 1956 Harvard Business Review article.
Quality, cost, delivery (QCD), sometimes expanded to quality, cost, delivery, morale, safety (QCDMS), [1] is a management approach originally developed by the British automotive industry. [2] QCD assess different components of the production process and provides feedback in the form of facts and figures that help managers make logical decisions.
To convince executives to take action to resolve issues of poor quality, costs associated with poor quality must be measured in monetary terms. [ 19 ] [ 11 ] : 121 Crosby uses the term "the price of nonconformance" in preference to " the cost of quality " to overcome the misimpression that higher quality requires higher costs. [ 18 ]
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As defined: Cost of Poor Quality, or COPQ, can be defined as costs that would disappear if systems, processes, and products were not perfect. Should this read "were perfect" Ray S A Grant ( talk ) 13:12, 28 February 2008 (UTC) [ reply ]