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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
The service was originally a product of Four11 Corporation. For a brief time, RocketMail battled with Hotmail for the number-one spot among free webmail services. Four11, including RocketMail, was acquired by Yahoo! in 1997 for $92 million. [1] Yahoo! assimilated the RocketMail engine. Yahoo! Mail was essentially the old RocketMail Webmail ...