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  2. Psychology Today - Wikipedia

    en.wikipedia.org/wiki/Psychology_Today

    Psychology Today is an American media organization with a focus on psychology and human behavior. The publication began as a bimonthly magazine, which first appeared in 1967. The print magazine's reported circulation is 275,000 as of 2023. [ 2 ]

  3. T-groups - Wikipedia

    en.wikipedia.org/wiki/T-groups

    A T-group or training group (sometimes also referred to as sensitivity-training group, human relations training group or encounter group) is a form of group training where participants (typically between eight and fifteen people) learn about themselves (and about small group processes in general) through their interaction with each other.

  4. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    Today, retail stores tend to exist in shopping areas such as malls or shopping districts. Very few operate in areas alone (Tynan, McKechnie & Hartly, 2014 [24]). Customer experience is not limited to the purchase alone. It includes all activities that may influence a customer's experience with a brand (Andajani, 2015 [12]). Therefore, a ...

  5. Psychographics - Wikipedia

    en.wikipedia.org/wiki/Psychographics

    Psychographics is defined as "market research or statistics classifying population groups according to psychological variables" [1] The term psychographics is derived from the words "psychological" and "demographics" [2] Two common approaches to psychographics include analysis of consumers' activities, interests, and opinions (AIO variables), and values and lifestyles (VALS).

  6. Common ingroup identity - Wikipedia

    en.wikipedia.org/wiki/Common_ingroup_identity

    A large body of research in meaningful 'real-world' contexts lends support to the applicability of the common ingroup identity model. In a diverse range of intergroup situations, it has been demonstrated that the conditions specified by the contact hypothesis (i.e. cooperative interaction) reduce intergroup bias through transforming members' representations of separate group memberships to one ...

  7. Psychographic segmentation - Wikipedia

    en.wikipedia.org/wiki/Psychographic_segmentation

    Psychographic segmentation has been used in marketing research as a form of market segmentation which divides consumers into sub-groups based on shared psychological characteristics, including subconscious or conscious beliefs, motivations, and priorities to explain, and predict consumer behavior. [1]

  8. Customer dynamics - Wikipedia

    en.wikipedia.org/wiki/Customer_dynamics

    Customer dynamics is an emerging theory on customer-business relationships that describes the ongoing interchange of information and transactions between customers and organizations. These exchanges occur over a wide range of communication channels, such as phone, email, Web and text, including those outside of organizational control like ...

  9. Customer engagement - Wikipedia

    en.wikipedia.org/wiki/Customer_engagement

    [citation needed] According to Hollebeek, Srivastava and Chen, customer engagement is "a customer’s motivationally driven, volitional investment of operant resources (including cognitive, emotional, behavioral, and social knowledge and skills), and operand resources (e.g., equipment) into brand interactions," which applies to online and ...