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Follow the troubleshooting tips below if you experience issues with your Xfinity Internet or WiFi connection. Using the Xfinity app from your mobile device, the Xfinity Assistant, or accessing xfinity.com from your computer provides the same troubleshooting a customer service agent does, but without the wait on the phone.
Subsequent maintenance corrected the issue temporarily, but the problem resurfaced around mid-February. The recurring issue presents as severe packet loss and complete connection drops lasting 5-10 seconds every 10-15 minutes. Despite the internet performing well when it's stable, these disruptions render it virtually unusable.
Online: Internet connectivity status -should be solid. The lights will give you a visual indication of the modem's status. For example, if the modem resets, you will see the lights cycling. This would help you troubleshoot as you would concentrate on signal or modem issues rather than device issues.
Thursday, October 31st, 2024 8:00 PM. Internet issues. Hello my internet has been horribly choppy and intermittent for weeks. It's especially bad when I'm on a video call for work, to the point where I can't do anything else, including using my browser. This has been happening for weeks and is making it almost impossible to work from home.
We have been facing internet connectivity issues for last 1 week. Intermittent connectivity issues started from Oct 17th. I contacted support many times which always go thru automated chat support. Only once I could get a live agent thru chat. She was supposed to schedule a technician but ended up disconnecting after making me signup for an offer.
To send a Direct Message: Ensure you are logged in. The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line. Press Enter to send it. I have issues with my internet ...
Tuesday, July 20th, 2021 11:39 PM. Closed. Random disconnects happening everyday. Comcast internet keeps disconnecting randomly multiple times a day. When it happens entire internet goes out plus phone line. The disconnect also makes it unable to change TV channels or pull up tv guide. Resetting modem doesn't really fix problem as the ...
Internet Connection Drops Frequently. I'm experiencing intermittent drops in my connection. I have an Eero mesh wifi system and a Motorola SB8600 cable modem. The wifi seems to be functioning properly, but the internet is unreliable. I already had a Comcast tech come out last year, and they redid the wiring from the pole to my house.
I'd suggest that anyone who is currently renting a Comcast modem and is planning on switching to a CM1150V check their upstream/downstream power levels in their logs before switching. The Comcast log was showing 49, but my CM1150V's upstream was b/t 50-53 on the same coax line. Once I brought it down to <46, my modem has been working flawlessly.
Persistent internet issues. My internet service has been intermittent since 10/11/2024. I have spent WAY too much time on Xfinity Assistant. Two contractors have been sent out, then an actual Xfinity-employed tech who seemed more competent and motivated, but my issue still isn't resolved. Internet drops multiple times per day, most often in the ...