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The direct development towards the Business Process Framework (eTOM), as Brenner (2007) explained, was "the Telecom Operation Map (TOM) was first published in 2001. The goal of TOM was the creation of an industry-owned framework of business processes, including the definition of a common enterprise-independent terminology for service management.
Used in combination with the Business Process Framework (eTOM) business process and activity descriptions and the Telecom Application Map the Information Framework make it possible to bridge between the business and Information Technology groups within an organization by providing definitions that are understandable by the business, but are ...
The OSI network management model categorizes five areas of function, sometimes referred to as the "FCAPS model:" FCAPS can be seen as the predecessor of the newer FAB model defined in the Business Process Framework (eTOM). FAB is short for fulfillment, assurance, billing. As guideline, you can map the two models as follows:
Business Process Framework (eTOM) is a process framework for telecommunications service providers. COBIT (Control Objectives for Information and Related Technologies) is an IT Governance framework that specifies control objectives, metrics and maturity models. Recent versions have aligned the naming of select control objectives to established ...
It is not specific to any network or service type and can apply across fixed, mobile, or internet environments. HPESA software is activation-centric, but engages the entire fulfillment stack as defined by the TeleManagement Forum's Business Process Framework (eTOM) framework, including order management, resource inventory and service activation.
The Workflow Management Coalition, [6] BPM.com [7] and several other sources [8] use the following definition: Business process management (BPM) is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customers and partners within and beyond the ...
About Wikipedia; Contact us; Contribute Help; Learn to edit; Community portal; Recent changes; ... Business Process Framework (eTOM) Business support system; C ...
A “business process culture” is a culture that is cross-functional, customer oriented along with process and system thinking. This can be expanded by Davenport’s definition of process orientation as consisting of elements of structure, focus, measurement, ownership and customers (Davenport 1993).