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[266] Later in the year, the company increased its spending on customer service to $150 million. [267] Since 2018, Dell has seen significant increase in consumer satisfaction. Moreover, their customer service has been praised for its prompt and accurate answers to most questions, especially those directed to their social media support. [268] [269]
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The Dell Services, Dell Software Group, and the Dell EMC Enterprise Content Divisions were sold shortly thereafter for proceeds of $7.0 billion, which was used to repay debt. [2] In October 2017, It was reported that Dell would invest $1 billion in IoT research and development. [12] [13] [14] EMC owned around 80% of the stock of VMware. [15]
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The facility had consisted of computer and electronics sales-agents and of customer-service representatives. ... 700 complaints about Dell — more than the number of ...