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• Fake email addresses - Malicious actors sometimes send from email addresses made to look like an official email address but in fact is missing a letter(s), misspelled, replaces a letter with a lookalike number (e.g. “O” and “0”), or originates from free email services that would not be used for official communications.
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When you open the message, you'll see the "Official Mail" banner above the details of the message. If you get a message that seems like it's from AOL, but it doesn't have those 2 indicators, and it isn't alternatively marked as AOL Certified Mail, it might be a fake email. Make sure you immediately mark it as spam and don't click on any links ...
The scammer may claim that legitimate Windows process such as rundll32.exe are viruses. Often, the scammer will search Google or Yahoo for an article about RUNDLL32.EXE and will scroll to a section saying that the process name can also possibly be part of a malware infection, even though the victim's computer does not contain malware. [19]
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