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  2. Service Excellence – Health Care - Wikipedia

    en.wikipedia.org/wiki/Service_Excellence...

    In United States healthcare, service excellence is the ability of the provider to consistently meet and manage patient expectations. Clinical excellence must be the priority for any health care system. [1] However, the best healthcare systems combine professional (clinical) service excellence with outstanding personal service.

  3. Malcolm Baldrige National Quality Award - Wikipedia

    en.wikipedia.org/wiki/Malcolm_Baldrige_National...

    The Baldrige Excellence Framework has three parts: the Criteria for Performance Excellence, core values and concepts, and scoring guidelines. The framework serves two main purposes: (1) to help organizations assess their improvement efforts, diagnose their overall performance management system, and identify their strengths and opportunities for improvement and (2) to identify Baldrige Award ...

  4. Healthcare Information and Management Systems Society

    en.wikipedia.org/wiki/Healthcare_Information_and...

    The Healthcare Information and Management Systems Society (HIMSS) is an American not-for-profit organization dedicated to improving health care in quality, safety, cost-effectiveness and access through the best use of information technology and management systems. It was founded in 1961 as the Hospital Management Systems Society.

  5. Donabedian model - Wikipedia

    en.wikipedia.org/wiki/Donabedian_model

    The Donabedian model is a conceptual model that provides a framework for examining health services and evaluating quality of health care. [1] According to the model, information about quality of care can be drawn from three categories: "structure", "process", and "outcomes". [2]

  6. Clinical governance - Wikipedia

    en.wikipedia.org/wiki/Clinical_governance

    Clinical governance is a systematic approach to maintaining and improving the quality of patient care within the National Health Service (NHS) and private sector health care. Clinical governance became important in health care after the Bristol heart scandal in 1995, during which an anaesthetist, Dr Stephen Bolsin , exposed the high mortality ...

  7. Total quality management - Wikipedia

    en.wikipedia.org/wiki/Total_quality_management

    In the United States, the Baldrige Award, created by Public Law 100–107, annually recognizes American businesses, education institutions, health care organizations, and government or nonprofit organizations that are role models for organizational performance excellence. Organizations are judged on criteria from seven categories: [19] Leadership

  8. The Partnership for Excellence - Wikipedia

    en.wikipedia.org/wiki/The_Partnership_for_Excellence

    The Ohio Partnership for Excellence was incorporated as a 501c(3) nonprofit organization in 1998 to provide state level Baldrige assessment services and resources for interested organizations. In 2011, it was renamed The Partnership for Excellence (TPE) to reflect regional expansion that includes the states of Indiana and West Virginia.

  9. Health care quality - Wikipedia

    en.wikipedia.org/wiki/Health_care_quality

    The Donabedian model is a common framework for assessing health care quality and identifies three domains in which health care quality can be assessed: structure, process, and outcomes. [14] All three domains are tightly linked and build on each other. Improvements in structure and process are often observed in outcomes.

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