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In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
Refund complaints peaked at 87% of all air travel service complaints in 2020 at the height of the pandemic, according to the Transportation Department. ... If one airline service agent cannot help ...
In April 2022, passengers made 3,173 complaints against US airlines, mostly due to refunds, cancellations, delays, and mishandled baggage.
Complaints against US airlines rose by nearly 29 percent in 2023, but not all carriers came in for the same level of passenger discontent. The three airlines with the highest ratio of complaints ...
John Mitchell Barnett (February 23, 1962 – March 9, 2024) was an American whistleblower who was known for his substantiated safety and quality reports to the Federal Aviation Administration (FAA) about Boeing's production of the Boeing 787 Dreamliner and death which occurred amidst a lawsuit he brought against Boeing.
Rather than commend the agency for proposing a $10.2 million fine against Southwest Airlines for its failure to conduct mandatory inspections in 2008, he was quoted as saying the following in an Associated Press story: "Penalties against airlines that violate FAA directives should be stiffer. At $25,000 per violation, Gutheinz said, airlines ...
On 5 April 2000, after further legal battles against Fort Worth and American Airlines and delays in gaining final approval from the FAA, Legend began the first long-haul service from Love Field since 1974 with a flight to Washington Dulles International Airport in a refurbished 56-seat McDonnell Douglas DC-9. [30]
The FAA can seek fines of up to $37,000 against unruly passengers, but it lacks authority to file criminal charges; that is why the agency refers some cases to the FBI.