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PT Batik Air Indonesia, [3] operating as Batik Air, is an Indonesian scheduled airline headquartered at Soekarno–Hatta International Airport in Jakarta. Established in 2012 as the full-service division of the Lion Air Group , Batik Air conducted its inaugural flight on May 3, 2013, connecting Jakarta with Manado and Yogyakarta .
Since rebranding, Batik Air Malaysia has focused on improving its customer service offerings, including enhancing in-flight meal options and providing Wi-Fi services on a larger number of its flights. [13] [14] Batik Air Malaysia continues to expand its network, both domestically within Malaysia and internationally across the Asia-Pacific ...
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The Lion Air Group are based in three different countries in Southeast Asia and have several operations, most of which are airlines. A Lion Air Boeing 737-900ER at Ngurah Rai International Airport in Bali, Indonesia A Wings Air ATR 72–500 A Batik Air Airbus A320 at Juanda International Airport in Surabaya, Indonesia Super Air Jet Airbus A320-200 at Soekarno–Hatta International Airport ...
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In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...