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Office management is a profession involving the design, ... problem solving skills, good decision-making abilities, integrity, resourcefulness, creativity ...
The role of an office manager is more demanding than other administrative positions, including skills and qualifications such as strong administrative experience, competency in human resources, reporting skills, delegation, management processes and the ability to communicate with other members of the organization. [8] [9]
The skills involved can be defined by the organization or by third party institutions. They are usually defined in terms of a skills framework, also known as a competency framework or skills matrix. This consists of a list of skills, and a grading system, with a definition of what it means to be at particular level for a given skill. [1]
Management skills include: Political: used to build a power base and to establish connections. Interpersonal: used to communicate, motivate, mentor and delegate. Diagnostic: ability to visualize appropriate responses to a situation. Leadership: ability to communicate a vision and inspire people to embrace that vision.
The cover of The Peter Principle (1970 Pan Books edition). The Peter principle is a concept in management developed by Laurence J. Peter which observes that people in a hierarchy tend to rise to "a level of respective incompetence": employees are promoted based on their success in previous jobs until they reach a level at which they are no longer competent, as skills in one job do not ...
Competence is the set of demonstrable personal characteristics or KSAOs (Knowledge, Skills, Abilities, and Other characteristics) that enable job performance at a high level with consistency and minimal difficulty.
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The Knowledge, Skills, and Abilities (KSA) framework, is a series of narrative statements that, along with résumés, determines who the best applicants are when several candidates qualify for a job. The knowledge, skills, and abilities (KSAs) necessary for the successful performance of a position are contained on each job vacancy announcement ...
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