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  2. Apple Authorized Service Provider - Wikipedia

    en.wikipedia.org/wiki/Apple_Authorized_Service...

    Apple Authorized Service Providers (previously called Apple Specialist Resellers [1]) are independent companies which are certified by Apple Inc., which carry out in-warranty or out-of-warranty repairs of Apple products as part of the company's AppleCare program. [2] Apple provides retailers and repairers with tools, training, and service manuals.

  3. Genius Bar - Wikipedia

    en.wikipedia.org/wiki/Genius_Bar

    The Genius Bar is a technical support service provided by Apple Inc. inside Apple Stores to support the use of its products and services. The locations provide concierge-style, face-to-face support for customers from "Geniuses" who are specially trained and certified by Apple, with multiple levels of certification depending on the products serviced.

  4. Bob Belleville - Wikipedia

    en.wikipedia.org/wiki/Bob_Belleville

    [1] [4] [5] He resigned from Apple in summer 1985 after Jobs announced his resignation, [6] and later worked at Silicon Graphics. [ 1 ] In Alex Gibney 's documentary Steve Jobs: The Man in the Machine , Belleville said that the pressure of working at Apple had ended his marriage [ 7 ] [ 8 ] and that Jobs "[was always apparently] seducing you ...

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  6. Apple certification programs - Wikipedia

    en.wikipedia.org/wiki/Apple_certification_programs

    Before November 2014, the Apple Certified Macintosh Technician did not cover the Retina MacBook Pro lineup, as well as all Macs released after 2012. To repair a Late-2013 13-inch MacBook Pro with Retina Display, one must be an Apple Certified Macintosh Technician and pass an exam for repairing 13-inch Retina MacBook Pros (Late 2013 to Early 2015).

  7. Mac (computer) - Wikipedia

    en.wikipedia.org/wiki/Mac_(computer)

    Once the world's second largest computer vendor after IBM, Apple's market share declined precipitously from 9.4% in 1993 to 3.1% in 1997. [ 30 ] [ 31 ] Bill Gates was ready to abandon Microsoft Office for Mac, which would have slashed any remaining business appeal the Mac had.

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