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Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
Jesse Vincent, while enrolled at Wesleyan University in 1994, worked for Wesleyan's computing help desk and was responsible for improving the help desk and residential networking software infrastructure. This task included setting up a ticketing system for the help desk.
[4] [5] The founders started developing the Zendesk software in Svane's loft. [6] Initially, Zendesk was funded by the cofounders themselves, each doing consulting jobs to support their families. [6] [7] Within a few months of the Zendesk software-as-a-service product being released in the fall of 2007, it had about 1,000 trial customers. [6]
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An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
Help Scout, legally Help Scout PBC, is a global remote company headquartered in Boston, Massachusetts, [1] specializing in help desk software. The company provides an email-based customer support platform, a knowledge base tool, and an embeddable search/contact widget for customer service professionals.
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related to: best free help desk support software