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OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be ...
The dashboard of the Open-source Ticket Request System (as of 2016) Before April 2021, the team used the Open-source Ticket Request System ("OTRS") software to organize and process the email it received. After the open-source version of OTRS was discontinued by its developer, the team now uses Znuny, which is an open-source fork of the OTRS ...
This template creates a hyperlink to an existing VRTS ticket. It is useful for Volunteer Response Team agents wanting to refer to the content of specific tickets (for example, to request undeletion of a file). The template takes two parameters: the first is the ticket ID number and the second is the ticket number itself.
Yes, Integrated Wiki in addition to integrated versioned project documentation via web ui. No No No Yes No No Yes [43] No [44] No No FusionForge: Yes, integrated Mediawiki, discussion forums, news blogs, email integration, export to CSV, reporting graphs No Yes Yes Yes No Yes Yes Yes No GLPI: Yes, Contains a proprietary knowledge base of sorts ...
Figma is a collaborative web application for interface design, with additional offline features enabled by desktop applications for macOS and Windows. The feature set of Figma focuses on user interface and user experience design, with an emphasis on real-time collaboration , [ 2 ] utilising a variety of vector graphics editor and prototyping tools.
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
Template:OTRS could refer to one of several templates related to the OTRS system. Instead of using this template, use one of the more specific templates listed below ...
The purpose of the UI design draft is to show the design proposed, and to explain how the user interface enables the user to complete the main use cases, without going into details. It should be as visual as possible and all the material created must be in such a format that it can be used in the final UI specification.