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2. Technology specialist - Wikipedia

   en.wikipedia.org/wiki/Technology_specialist

   An IT specialist, computer professional, or an IT professional may be: a person working in the field of information technology; a person who has undergone training in a computer-field-related colleges, universities and computer institutes; or; a person who has proven extensive knowledge in the area of computing.

3. Information systems technician - Wikipedia

   en.wikipedia.org/wiki/Information_systems_technician

   This includes data management, procedure writing, writing job setup instructions, and performing program librarian functions. Information systems technicians assist in designing and coordinating the development of integrated information system databases.

4. Information technology generalist - Wikipedia

   en.wikipedia.org/wiki/Information_Technology...

   An information technology generalist is a technology professional proficient in many facets of information technology without any specific specialty. Furthermore, an IT generalist is generally considered to possess general business knowledge and soft skills allowing them to be adaptable in a wide array of work environments. [1]

5. Application analyst - Wikipedia

   en.wikipedia.org/wiki/Application_analyst

   An application analyst (also applications systems analyst) is someone whose job is to support a given application or applications. This may entail some computer programming, some system administration skills, and the ability to analyze a given problem, diagnose it and find its root cause, and then either solve it or pass the problem on to the relevant people if it does not lie within the ...

6. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers, online chat and email. [1] Many companies provide discussion boards for users to provide support to other users, decreasing load and cost on these ...

7. System administrator - Wikipedia

   en.wikipedia.org/wiki/System_administrator

   A security administrator is a specialist in computer and network security, including the administration of security devices such as firewalls, as well as consulting on general security measures. A web administrator maintains web server services (such as Apache or IIS) that allow for internal or external access to web sites. Tasks include ...

8. Production support - Wikipedia

   en.wikipedia.org/wiki/Production_Support

   A production support analyst or engineer is responsible for monitoring the production environments, servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to other IT teams.

9. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.