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  2. Emotional labor - Wikipedia

    en.wikipedia.org/wiki/Emotional_labor

    Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. [1] [2] More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers. This includes analysis and decision-making in terms of the expression of emotion ...

  3. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning ( web based training ), or a blend ( blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can ...

  4. Mindfulness-based stress reduction - Wikipedia

    en.wikipedia.org/wiki/Mindfulness-based_stress...

    Isolation tank. Category. v. t. e. Mindfulness-Based Stress Reduction (MBSR) is an eight-week, evidence-based program designed to provide secular, intensive mindfulness training to help individuals manage stress, anxiety, depression, and pain. MBSR was developed in the late 1970s by Jon Kabat-Zinn at the University of Massachusetts Medical Center.

  5. Mental health in education - Wikipedia

    en.wikipedia.org/wiki/Mental_health_in_education

    Mental health in education is the impact that mental health (including emotional, psychological, and social well-being) has on educational performance. Mental health often viewed as an adult issue, but in fact, almost half of adolescents in the United States are affected by mental disorders, and about 20% of these are categorized as “severe.”.

  6. Relaxation technique - Wikipedia

    en.wikipedia.org/wiki/Relaxation_technique

    Relaxation technique. A relaxation technique (also known as relaxation training) is any method, process, procedure, or activity that helps a person to relax; attain a state of increased calmness; or otherwise reduce levels of pain, anxiety, stress or anger. Relaxation techniques are often employed as one element of a wider stress management ...

  7. Compassion fatigue - Wikipedia

    en.wikipedia.org/wiki/Compassion_fatigue

    Compassion fatigue is an evolving concept in the field of traumatology. The term has been used interchangeably with secondary traumatic stress ( STS ), [1] which is sometimes simply described as the negative cost of caring. [1] Secondary traumatic stress is the term commonly employed in academic literature, [2] although recent assessments have ...

  8. Stress in medical students - Wikipedia

    en.wikipedia.org/wiki/Stress_in_medical_students

    hide. Stress in medical students is stress caused by strenuous medical programs, which may have physical and psychological effects on the well-being of medical students. Excessive stress in medical training predisposes students for difficulties in solving interpersonal conflicts as a result of previous stress.

  9. Stress management - Wikipedia

    en.wikipedia.org/wiki/Stress_management

    While stress for college students is part of the transitional experience, there are many strategies that students can use to reduce stress in their lives and manage the impacts of stress. Time management skills which encompass goal setting, scheduling, and pacing are effective approaches to reducing stress. Additionally, students should keep up ...