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Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning ( web based training ), or a blend ( blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can ...
Stress management. Stress management consists of a wide spectrum of techniques and psychotherapies aimed at controlling a person's level of stress, especially chronic stress, usually for the purpose of improving everyday functioning. Stress produces numerous physical and mental symptoms which vary according to each individual's situational factors.
Relaxation technique. A relaxation technique (also known as relaxation training) is any method, process, procedure, or activity that helps a person to relax; attain a state of increased calmness; or otherwise reduce levels of pain, anxiety, stress or anger. Relaxation techniques are often employed as one element of a wider stress management ...
Experiential learning ( ExL) is the process of learning through experience, and is more narrowly defined as "learning through reflection on doing". [1] Hands-on learning can be a form of experiential learning, but does not necessarily involve students reflecting on their product. [2] [3] [4] Experiential learning is distinct from rote or ...
Communication apprehension is a degree or measure of the anxiety triggered by the real or anticipated communication act, as defined by James C. McCroskey. [1] The fear of judgment from the audience and self-image are two factors which fuel the anxiety. [2] Since communication can be oral or written, communication apprehension (CA) is divided ...
Systematic desensitization, or graduated exposure therapy, is a behavior therapy developed by the psychiatrist Joseph Wolpe. It is used when a phobia or anxiety disorder is maintained by classical conditioning. It shares the same elements of both cognitive-behavioral therapy and applied behavior analysis. [clarification needed] When used in ...
The FRIENDS Programs are a series of Resilience programs developed by Professor Paula Barrett. The programs aim to increase social and emotional skills, promote resilience, and preventing anxiety and depression across the lifespan. As a prevention protocol, FRIENDS has been noted as “one of the most robustly-supported programmes for ...
An example of a cognitive bias modification for interpretation (CBM–I) paradigm utilized in MindTrails, an online program developed by anxiety researchers at the University of Virginia. The program displays a cognitive task that disambiguates a scenario to be either positively or negatively valenced (correct responses highlighted in orange).
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