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Reset a forgotten password. Use Sign-in Helper, AOL's password reset and account recovery tool, to get back in to your account. Go to the Sign-in Helper. Enter one of the account recovery items listed. Click Continue. Follow the instructions given in the Sign-in Helper. Change your password. From a desktop or mobile web browser:
To manage and recover your account if you forget your password or username, make sure you have access to the recovery phone number or alternate email address you've added to your AOL account. If you know your username but need to reset your password, make sure you create a strong password after you're back in your account.
This is an important security feature that helps to protect your account from unauthorized access. You may be prompted to get a verification code at your recovery phone number or recovery email address for any of the following reasons:
Tell us one of the following to get started: Sign-in email address or mobile number; Recovery phone number; Recovery email address
Rather than merely asking users to answer security questions, modern password reset systems may also leverage a sequence of authentication steps: Ask users to complete a CAPTCHA, to demonstrate that they are human. Ask users to enter a PIN which is sent to their personal e-mail address or mobile phone.
In the 2000s, security questions came into widespread use on the Internet. [1] As a form of self-service password reset, security questions have reduced information technology help desk costs. [1] By allowing the use of security questions online, they are rendered vulnerable to keystroke logging and brute-force guessing attacks, [3] as well as ...
Sign in to the AOL Account Security page. Scroll to the bottom of the page. First add a new email or phone number. Enter your new recovery info and follow the on-screen prompts. Click remove next to the old recovery option. Click Remove email or Remove phone to confirm.
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