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  2. Internal Revenue Manual - Wikipedia

    en.wikipedia.org/wiki/Internal_Revenue_Manual

    The IRS Internal Revenue Manual is the official source of instructions to IRS personnel relating to the organization, administration and operation of the IRS. The IRM contains directions IRS employees need to carry out their responsibilities in administering IRS obligations, such as detailed procedures for processing and examining tax returns.

  3. Office of the Taxpayer Advocate - Wikipedia

    en.wikipedia.org/wiki/Office_of_the_Taxpayer...

    The office replaced the previous Office of the Ombudsman within the IRS. [8] The Taxpayer Advocate was initially appointed by the IRS commissioner until the Internal Revenue Service Restructuring and Reform Act of 1998 transferred appointment authority to the United States Secretary of the Treasury.

  4. IRS sending LT38 collection letters again after 2-year ...

    www.aol.com/irs-sending-lt38-collection-letters...

    The IRS has expanded the availability of self-service tools, such as the document upload tool and online payment plans, which can often help taxpayers resolve their tax problem without needing to ...

  5. Commissioner of Internal Revenue - Wikipedia

    en.wikipedia.org/wiki/Commissioner_of_Internal...

    Responsibilities [ edit ] The Commissioner's duties include administering, managing, conducting, directing, and supervising "the execution and application of the internal revenue laws or related statutes and tax conventions to which the United States is a party" and advising the President on the appointment and removal of a Chief Counsel of the ...

  6. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.

  7. Tax Refund Shuffle: IRS Assigns 1,200 Employees to ... - AOL

    www.aol.com/finance/tax-refund-shuffle-irs...

    Hampered by a staffing shortage and facing a potentially messy tax filing season, the IRS said it will temporarily re-assign about 1,200 employees to help it navigate the next several months and...

  8. IRS insider reportedly calls out agency's use of ancient tech ...

    www.aol.com/finance/irs-insider-reportedly-calls...

    In late August, the Daily Mail published the tell-all rants of an unnamed IRS employee, who claims to have worked on the agency’s customer service and IT teams. The staffer shared, among other ...

  9. Enrolled agent - Wikipedia

    en.wikipedia.org/wiki/Enrolled_agent

    The position of Enrolled Agent was created as a reaction to fraudulent war loss claims in the wake of the American Civil War with roots tracing back to the General Deficiency Act of July 7, 1884, [2] or General Deficiency Appropriation Bill (H.R. 2735), also known as the "Horse Act of 1884", which was signed into law by President Chester A. Arthur on July 7, 1884.