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Virgin Phone offers landline telephone services; it ranks as the number two service behind the former UK state monopoly, BT Group. [84] On 1 April 2010, Virgin Media began to offer free home phone to mobile calls. [85] Virgin Phone customers are able to call Virgin Mobile customers at no charge, within the Talk Plan specified periods.
On 24 July 2023, it was announced that Virgin Media O2 was cutting up to 2,000 members of staff by the end of 2023. [6] In August 2023, the company announced that it had moved all Virgin Mobile UK customers to the O2 network. It had advised customers in January 2023 that they would be transferring.
The service uses an Internet connection and does not function as a traditional television service. Virgin TV is accessed through an app, as opposed to a set-top box. In contrast to Bell Fibe, there are no quality of service guarantees as no bandwidth is dedicated for video which can use up to 850 MB per hour of bandwidth for standard quality. [24]