Search results
Results from the WOW.Com Content Network
An operational-level agreement (OLA) defines interdependent relationships in support of a service-level agreement (SLA). [1] The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services.
The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...
The term "Service Level Agreement" (SLA) is frequently used for all aspects of a service level, but in more precise use one may distinguish: [4] Service Level Indicator (SLI): measures of service level, like availability (uptime); Service Level Objective (SLO): objectives based on these indicators, like 99.95% availability;
For premium support please call: 800-290-4726 more ways to reach us
The inputs are requirements from clients. The requirements are translated into security services and security metrics. Both the client and the plan sub-process affect the SLA. The SLA is an input for both the client and the process. The provider develops security plans for the organization. These plans contain policies and operational level ...
KPI information boards. A performance indicator or key performance indicator (KPI) is a type of performance measurement. [1] KPIs evaluate the success of an organization or of a particular activity (such as projects, programs, products and other initiatives) in which it engages. [2]
The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.
KPI – Key Performance Indicator, a type of performance measurement. An organization may use KPIs to evaluate its success, or to evaluate the success of a particular activity in which it is engaged. An organization may use KPIs to evaluate its success, or to evaluate the success of a particular activity in which it is engaged.