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  2. Communication Breakdown: Five Mistakes at Work - AOL

    www.aol.com/news/2009-06-01-communication...

    Robert Half International We all communicate a multitude of messages in a variety of ways at work. While what you say is important, your nonverbal actions are, too. The following are five common ...

  3. Pseudolistening - Wikipedia

    en.wikipedia.org/wiki/Pseudolistening

    Pseudo-listening is most common in face-to-face communication, but it can also be expressed through phone calls, text messages and e-mails. [12] Effective listening is critical in human communication to build trust and understanding, whereas pseudolistening often results in relational breakdowns due to perceived disinterest or disengagement. [13]

  4. Information overload - Wikipedia

    en.wikipedia.org/wiki/Information_overload

    Information overload (also known as infobesity, [1] [2] infoxication, [3] or information anxiety [4]) is the difficulty in understanding an issue and effectively making decisions when one has too much information (TMI) about that issue, [5] and is generally associated with the excessive quantity of daily information. [6]

  5. Workplace communication - Wikipedia

    en.wikipedia.org/wiki/Workplace_communication

    Effective communication, also called open communication, prevents barriers from forming among individuals within companies that might impede progress in striving to reach a common goal. For businesses to function as desired, managers and lower-level employees must be able to interact clearly and effectively with each other through verbal ...

  6. Hurtful communication - Wikipedia

    en.wikipedia.org/wiki/Hurtful_communication

    In terms of delivery, hurtful communication packaged in the form of giving unsolicited advice may be seen as more supportive than the same information in the form of giving orders. [8] Factors such as whether the hurtful communication was intentional and the frequency of occurrence has an impact on the meaning of the event. [2]

  7. Gibb categories - Wikipedia

    en.wikipedia.org/wiki/Gibb_Categories

    Defensive behaviors are carried out when a person feels threatened during communication and hence the need to defend him or herself. [1] Supportive communication is important as humans interact, as people need to feel a connection with other people. [2] Gibb believes that there are times and places when to use his methods of communication.

  8. Organizational communication - Wikipedia

    en.wikipedia.org/wiki/Organizational_communication

    Some of the main assumptions underlying much of the early organizational communication research were: Humans act rationally.Some people do not behave in rational ways, they generally don't have access to all of the information needed to make rational decisions they could articulate, and therefore will make irrational decisions, unless there is some breakdown in the communication process ...

  9. Expectancy violations theory - Wikipedia

    en.wikipedia.org/wiki/Expectancy_violations_theory

    Expectancy violations theory (EVT) is a theory of communication that analyzes how individuals respond to unanticipated violations of social norms and expectations. [1] The theory was proposed by Judee K. Burgoon in the late 1970s and continued through the 1980s and 1990s as "nonverbal expectancy violations theory", based on Burgoon's research studying proxemics.