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Direct Energy was founded in Toronto in 1986, as a competitive energy retailer. In 2000, the company was acquired by Centrica, the UK-based parent of British energy retailer British Gas. In 2010, Direct Energy acquired Clockwork Home Services making Direct Energy the largest energy and home services retailer in North America.
The main problems were reported to be incorrect billing, poor customer service and problems switching suppliers.
In July 2008, the Attorney General of New York state brought action against U.S. Energy Savings (now Just Energy) for deceptive sales practices. The company was obliged to pay $200,000 in penalties and costs to the state. [20] "U.S. Energy Savings (now Just Energy) is purposely deceiving consumers", Attorney General Madigan said.
In 2001, NRG Energy had a net ownership of 24,357 MW of generation globally, with 19,077 MW in the United States. From 1996 to 2001, the operating revenue increased from $104 million to $3 billion, and the debt increased from $212 million to $8.3 billion.
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[3] [4] Stream has energy services in seven states, including Texas, Pennsylvania, New York, New Jersey, Georgia, Maryland and Illinois, as well as Washington D.C. The company first offered energy services in Texas following the deregulation of the Texas electricity market. The company expanded to Georgia in 2008, followed by the Northeast in 2010.
Switching is only practical if a customer is either buying from a utility, willing to pay an early termination fee, or is at the end of a contract with a provider. [citation needed] Certain U.S. states allow for consumer choice in electricity providers, with Texas being the most-widely watched deregulatory scheme.