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To manage and recover your account if you forget your password or username, make sure you have access to the recovery phone number or alternate email address you've added to your AOL account. If you know your username but need to reset your password, make sure you create a strong password after you're back in your account.
Sign in to the AOL Account Security page. Scroll to the bottom of the page. First add a new email or phone number. Enter your new recovery info and follow the on-screen prompts. Click remove next to the old recovery option. Click Remove email or Remove phone to confirm.
5. Select 2-3 access phone numbers and click Next. Note: You cannot manually type in an access number. An access number can only be selected from the list provided. 6. Confirm your settings and click Next. 7. Click Sign on.
Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. ... paid members also have access to 24/7 phone ...
• Communication surcharges - We answer to a higher calling - the phone company. If you connect to AOL using a long-distance number or AOLnet 800 number, you’ll see these surcharges in addition to your monthly subscription fee. We don’t refund these charges, so check with your phone company to make sure your selected access numbers are local.
Tell us one of the following to get started: Sign-in email address or mobile number; Recovery phone number; Recovery email address
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
1. Check phone line for dial tone, and line quality. 2, Redial. 3. Select a different access number(s). Access Numbers work better with certain modems. 4. Double check your username - don't include spaces or @aol.com. 5. Restart your computer and modem.