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  2. Contact center telephony - Wikipedia

    en.wikipedia.org/wiki/Contact_center_telephony

    Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.

  3. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    The vendor's telephony equipment (at times data servers) then connects the calls to the call centre operator's agents. [22] Virtual call centre technology allows people to work from home or any other location instead of in a traditional, centralised, call centre location, which increasingly allows people 'on the go' or with physical or other ...

  4. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.

  5. A Day In The Life Of A Call Center Agent - AOL

    www.aol.com/news/2012-02-13-a-day-in-the-life-of...

    For premium support please call: 800-290-4726 more ways to reach us

  6. Interactive voice response - Wikipedia

    en.wikipedia.org/wiki/Interactive_voice_response

    An IVR can play announcements and request an input from the caller. This information can be used to profile the caller and used by an ACD to route the call to an agent with a particular skill set. Interactive voice response can be used to front-end a call center operation by identifying the needs of the caller. Information can be obtained from ...

  7. List of mobile virtual network operators in the United States ...

    en.wikipedia.org/wiki/List_of_mobile_virtual...

    Mobile virtual network operators (MVNOs) in the United States lease wireless telephone and data service from the four major cellular carriers in the country—AT&T Mobility, Boost Mobile, T-Mobile US, and Verizon—and offer various levels of free and/or paid talk, text and data services to their customers.

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