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Customer relationship management (CRM) is a process in which a business or another organization administers its interactions with customers, typically using data analysis to study large amounts of information.
Customer engagement is an interaction between an external consumer/customer (either B2C or B2B) and an organization (company or brand) through various online or offline channels.
Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9]
The examples and perspective in this article deal primarily with the United States and do not represent a worldwide view of the subject. You may improve this article, discuss the issue on the talk page, or create a new article, as appropriate.
Customer satisfaction is a term frequently used in marketing to evaluate customer experience.It is a measure of how products and services supplied by a company meet or surpass customer expectation.
Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral customer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages.
Relationship most often refers to: . Family relations and relatives . consanguinity; Interpersonal relationship, a strong, deep, or close association or acquaintance between two or more people
Marrybrown was founded in 1981 by Lawrence Liew and Nancy Liew in Johor Bahru, Johor, Malaysia.As the banks were reluctant to provide the pair with a personal loan, the couple raised RM120,000.00 via their personal joint savings as well as by borrowing funds from their relatives and close friends. [3]