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  2. Service quality - Wikipedia

    en.wikipedia.org/wiki/Service_quality

    Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.

  3. SERVQUAL - Wikipedia

    en.wikipedia.org/wiki/SERVQUAL

    When perceptions exceed expectations then service quality is high. The model of service quality identifies five gaps that may cause customers to experience poor service quality. In this model, gap 5 is the service quality gap and is the only gap that can be directly measured. In other words, the SERVQUAL instrument was specifically designed to ...

  4. Eight dimensions of quality - Wikipedia

    en.wikipedia.org/wiki/Eight_dimensions_of_quality

    Perceived Quality: the quality attributed to a good or service based on indirect measures. Some of the dimensions are mutually reinforcing, although others are not: improvement in one may be secured at the expense of others. Understanding the trade-offs desired by customers among these dimensions can help build a competitive advantage.

  5. Quality management - Wikipedia

    en.wikipedia.org/wiki/Quality_management

    Quality management is focused both on product and service quality and the means to achieve it. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality. Quality control is also part of quality management. What a customer wants and is willing to pay for it, determines ...

  6. Quality engineering - Wikipedia

    en.wikipedia.org/wiki/Quality_engineering

    Quality engineering is the discipline of engineering concerned with the principles and practice of product and service quality assurance and control. [1] In software development, it is the management, development, operation and maintenance of IT systems and enterprise architectures with high quality standard.

  7. New details emerge in CEO's slaying - AOL

    www.aol.com/news/details-emerge-ceos-slaying...

    Within two hours of the initial quake, the area had experienced 13 different aftershocks, ranging from 5.1 to 3.1, according to the U.S. Geological Survey. 👉 Here's everything we know.

  8. Quality management system - Wikipedia

    en.wikipedia.org/wiki/Quality_management_system

    Quality management software centralizes the storage of these documents. Regulatory compliance: To decrease compliance risks, quality management software is used within companies to make sure they comply with ISO, OSHA, FDA, and other industry norms and requirements. The software makes closed-loop corrective and preventive action procedures ...

  9. The 20 best Thanksgiving Black Friday deals you can shop ...

    www.aol.com/lifestyle/the-20-thanksgiving-black...

    The Balsam Hill Classic Blue Spruce Tree comes in 10 heights you can choose from — 4.5' to 15' — and they're all on sale for Black Friday. It has a three-year warranty and comes with 700 ...