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Customer Service Job Description. Christine Rochelle. Updated July 14, 2016 at 9:08 PM. Customer service is a tough industry to work in, but with the right skills you can be successful and reap ...
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A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
WOW! was founded in November 1996 in Denver, Colorado.After building a network in April 2001, WOW! initially served about 200 people in the Denver area. In November 2001, WOW! purchased Americast, an overbuild system in the Midwest built and operated by Ameritech New Media for an undisclosed amount per subscriber, estimated to have been at a cost of $600 per sub.
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The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.