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Table 1: Role descriptions for the change request management process Role Description Customer: The customer is the role that requests a change due to problems encountered or new functionality requirements; this can be a person or an organizational entity and can be in- or external to the company that is asked to implement the change. Project ...
The Change Management Foundation is shaped like a pyramid with project management managing technical aspects and people implementing change at the base and leadership setting the direction at the top. The Change Management Model consists of four stages: Determine Need for Change; Prepare & Plan for Change; Implement the Change; Sustain the Change
Change impact analysis is defined by Bohnner and Arnold [4] as "identifying the potential consequences of a change, or estimating what needs to be modified to accomplish a change", and they focus on IA in terms of scoping changes within the details of a design.
Within quality management systems (QMS) and information technology (IT) systems, change control is a process—either formal or informal [1] —used to ensure that changes to a product or system are introduced in a controlled and coordinated manner. It reduces the possibility that unnecessary changes will be introduced to a system without ...
The benefits of a CMS/CMDB includes being able to perform functions like root cause analysis, impact analysis, change management, and current state assessment for future state strategy development. Configuration Management (CM) is an ITIL-specific ITSM process that tracks all of the individual CIs in an IT system which may be as simple as a ...
A project plan, is a series of structured tasks, objectives, and schedule to a complete a desired outcome, according to a project managers designs and purpose.According to the Project Management Body of Knowledge (PMBOK), is: "...a formal, approved document used to guide both project execution and project control.
In multi-phase projects, the monitoring and control process also provides feedback between project phases, to implement corrective or preventive actions to bring the project into compliance with the project management plan. Project maintenance is an ongoing process, and it includes: [38] Continuing support of end-users; Correction of errors
The process approach to project management developed in the 1980s, largely in Europe. [4] The main focus of this approach is the use of structured processes throughout project execution in order to achieve its objectives. [4]