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Crisis management is the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization or its stakeholders. [1] The study of crisis management originated with large-scale industrial and environmental disasters in the 1980s.
Ian Mitroff was the founder and President of Mitroff Crisis Management. Founded in 1995, this consulting firm was composed of a national network of specialists that conduct projects in crisis management. MCM developed Crisis Management Software, which is an audit program that allows the user to perform crisis audits of their organization.
Situational Crisis Communication Theory (SCCT,), is a theory in the field of crisis communication. It suggests that crisis managers should match strategic crisis responses to the level of crisis responsibility and reputational threat posed by a crisis. [1] SCCT was proposed by W. Timothy Coombs in 2007.
The in crisis phase follows the pre-crisis phase. Within this phase the company must use the information and strategies gathered in the pre-crisis phase to react to the crisis at hand. The in-crisis phase contains two primary components which are initial critical response and reputation repair.
Movement to post-crisis and recovery stages suggests “organizations committed to renewal direct their messages toward the ultimate goal of rebuilding the organization so that it is more resilient to crisis, cleanly focuses on values of social responsibility, and more attentive to stakeholder needs”.
Directional expansion (evolutionary phase) leads to a crisis of autonomy (revolutionary phase). As the organization experiences expansion through directive leadership, a more structured and functional management system is adopted. [43] However, this leads to a crisis of autonomy. Greater delegation of authority to managers of lower levels is ...
A crisis can have physical or psychological effects. Usually significant and more widespread, the latter lacks the former's obvious signs, complicating diagnosis. [4] It is defined as a breakdown of psychological equilibrium, and being unable to benefit from normal methods of coping. [5]
Its emphasis is primarily on strategic risk management and mitigation, as well as developing policies and planning. [107] The National Institute of Disaster Management is a policy think-tank and training institution for developing guidelines and training programs for mitigating disasters and managing crisis response.