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In recent years, AI-driven reputation-tarnishing campaigns have also emerged as a potential threat to companies. In 2024, a London restaurant was attacked by an AI mafia gang with negative Google reviews to extort £10,000. The negative reviews brought the eatery's Google rating down to 2.3 stars from a 4.9 stars before the attack. [38]
The review bombing reduced Grand Theft Auto V ' s overall Steam review rating from "positive" to "mixed". [7] [5] Crusader Kings II was review bombed the same month by customers after Paradox had raised the prices in some regions. [6] In 2017, Valve changed policy to make unpaid games of any kind not count towards the game's review scores.
A review site is a website on which reviews can be posted about people, businesses, products, or services. These sites may use Web 2.0 techniques to gather reviews from site users or may employ professional writers to author reviews on the topic of concern for the site.
A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.
A review aggregator is a system that collects reviews and ratings of products and services, such as films, books, video games, music, software, hardware, or cars. This system then stores the reviews to be used for supporting a website where users can view the reviews, selling information to third parties about consumer tendencies, and creating databases for companies to learn about their ...
The company states that this update helps distinguish the Jabio business platform from the Sitejabber site. [ 16 ] [ 17 ] The Jabio platform allows businesses to source reviews, manage feedback, and use reviews for their online marketing - including publishing or facilitating reviews across destinations including Google Seller Ratings, BBB ...
A negative review bomb can also backfire and incite a positive review bomb of the same target. For example, AI: The Somnium Files was review bombed on Metacritic in February 2020 by a single person through the use of numerous sock puppet accounts. The individual initially claimed that this was meant to highlight the flaws of Metacritic's user ...
Online review classification: In the business industry, the classifier helps the company better understand the feedbacks on product and reasonings behind the reviews. Actionable insights: Emotions, sarcasm, tone and other nuances previously difficult to parse via legacy NLP (outside of "positive, "negative" or "neutral"), are more accurately ...