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411 is a telephone number for local directory assistance in Canada and the United States. Until the early 1980s, 411 – and the related 113 number – were free to call in most jurisdictions. In the United States, the service is commonly known as "information", [1] although its official name is "directory assistance". [2]
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Toll-free telephone numbers in the North American Numbering Plan have the area code prefix 800, 833, 844, 855, 866, 877, and 888.Additionally, area codes 822, 880 through 887, and 889 are reserved for toll-free use in the future.
Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request.
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The Government of Canada's Translation Bureau recommends using hyphens between groups; e.g. 250-555-0199. [4] Using the format specified by the International Telecommunication Union (ITU) in Recommendation E.164 for telephone numbers, a Canadian number is written as +1NPANXXXXXX , with no spaces, hyphens, or other characters; e.g. +12505550199 .
In Canada, it is known as the 9-8-8 Suicide Crisis Helpline. In the United States, the 988 number was implemented in July 2022 as an evolution of its predecessor, a 1-800 number that began in 2005. The new 988 number extends to over two hundred crisis centers that provide 24/7 service via a toll-free hotline. The call is routed to the nearest ...
Canada's Do Not Hesitate to Call List, Geist, 11 September 2005; Canada's Do-Not-Hesitate-To-Call List Goes From Bad to Worse Geist, 20 October 2005; Industry Canada announcement of 13 December 2004; Bill C-37; Web Site; Notice of May 2, 2006 CRTC Hearing; Do Not Call:Hanging Up on the Telemarketers, CBC In Depth Report, 25 November 2005